Que faire quand mon imprimante est en panne?

Your printer does not want to print anymore? The quality of your prints has dropped? You have an error message on your business printer? Before calling a service technician, make sure you can’t easily fix the problem yourself. Discover the 5 most common printer failures:

Printer Failure # 1: The Paper “Jam”

This is the most common of printer failures. Your print starts and suddenly you hear a crumpling noise followed by an error message or a possible “beep”.

First of all stay calm, do not rush in because it is easier to remove a single piece of paper carefully and slowly. The first thing to do is to stop your printer. Then depending on the printing technology of your printer we will describe two scenarios of how best to resolve the issue.

  • You have an Inkjet printer:

Remove the jammed paper gently following the instructions in the manufacturer’s manual. Be careful not to damage the mechanism and the head. Sometimes you have to open the rear cover on some printers. Remove the paper, if it doesn’t come out in one full sheet then be patient and remove all remaining the little bits.

  • You have a Laser printer:

Overall the same scenario as for an inkjet printer taking this time as a precaution to wait a few minutes before getting stuck in because the hot parts of the laser printer take some time to cool down. You will probably also need to remove your toner in order to remove all the paper. Finally please take advantage of this moment to clean the feeders sometimes they get dirty and cause jams.

Printer Failure # 2: Paper not feeding… no stress

Paper not feeding is one of the most recurring printer failures that many printer users face when printing … or rather when they want to print. Breathe, the fix is near!

A paper jam is characterized by the fact that when the printing starts, the sheets do not feed through while the paper tray does have sheets, thus blocking printing.

There are several reasons why the training rollers can not catch the sheets:

  • The tray may be overloaded with sheets
  • The lateral stop may be too tight
  • The paper may be incorrectly positioned

Nevertheless, be rest assured that a quick and simple solution exists! First of all, you can turn off the printer, then remove the paper jammed in the print area as gently as  possible (and not forcefully, if not hello damage!) After that, put back a few sheets making sure that the paper is firmly positioned against the rollers. Finally, set the side stops, then turn on your printer to start printing. If during this step, an abnormal noise occurs, it is possible that your printer has a mechanical failure, this might need to be dealt with by a specialist.

Be sure to check the type of paper you have purchased and that it is compatible with the model of the printer.  Also make sure the paper is not damp (possible when stored in a room with a low temperature) to prevent damage to your device

Printer failure # 3: A full cartridge is detected as empty

The printer tells you have an empty cartridge while it still contains a lot of ink.

There are two main reasons for this printer failure. The first is that the cartridge detection system via the chip is faulty or the chip is simply not present. The first step is therefore to remove the cartridge to ensure that the detection chip exists. If the chip does not exist it could have been missed at the time of manufacturing that has passed through the quality control. You will need to exchange it with your supplier. If it is present then you can proceed to doing a gentle clean of the detector which is visible after opening the cover containing the ink cartridges, it is usually located under the cartridges.

Printer Failure # 4: The printout is not clear

Surely one of the most embarrassing printing failures, you print a document that is not clear or whose colours fade. The print is therefore of poor quality.

Feel free to run a print test to find out about your type of printing problem.

Examples of poor quality printing:

  • Black lines to the bottom of the page
  • White lines to the bottom of the page
  • Skewed image when printing
  • White points on black text or black spots at 94mm intervals
  • Traces of black toner across the page
  • White lines across the page
  • Several lines across the page
  • White lines, bands, or streaks across the page
  • Full black print
  • Blurred print
  • Pale printing
  • Grey background

Reasons: Residues of ink or dust may affect the quality of your prints. The print head may also be mal-aligned. The nozzles are dirty.

Solutions: Check the general cleanliness of your business printer. Conditions such as high humidity can result in poor printing. Align the print heads according to the instructions provided by the manufacturer. If the problem persists, perform a deep cleaning of the printheads using the printer driver, if the problem persists make sure that the printer driver is up to date (check the drivers by going to the manufacturer’s website).

If the ink / toner cartridge or drum is damaged, it must be replaced

Printer Failure # 5: Obsolescence

Reasons: An outdated printer and / or too old.

As you know, marketers aim to deliberately reduce the life of a product to increase the turnover rate. The printer manufacturers use these techniques, for example a printer incorporating a chip, is ready to trigger printing failures after a defined number of copies.

Then another classic situation, your printer has served you well and you are attached to it. It suits you perfectly and all settings have been configured according to your needs. However, the first hiccups begin to build up: a scratch noise here, a problem of collation there…

Solutions: Accept it: It’s probably time to change the printer. Between the slowing down of your business and the paralysis of your IT department, a machine that is too old can have high ongoing maintenance costs, such as the intervention of a printing engineer.

When you’re ready to replace your printer, consider one of the models in our professional printer line.

And for your old printer, be careful, do not throw it out with your general rubbish, given its toxic electronic components, a used printer can have a negative impact on the environment. Give it a second life by recycling it. Learn more with the tips of  our article: How to recycle your printer?

Now that you know the 5 most common printer failures, you can find out what’s causing your problem. If you still cannot print your documents correctly, you can always contact the manufacturers customer service help line. For the replacement of  parts or consumables (ink cartridges and toners), do not hesitate to contact us by chat or toll free on 0800 028 3197 for personalised advice!


The author Elizabeth

I am passionate about digital and new technologies, I will advise you with articles about office printing. Ecological to my soul, I only print in black! I am also a fan of the multifunction printer, especially for scanning.