professionnal printers

A printer breaking down can totally throw off the organisation of your business. It can not only make you waste your all too precious time but also your money. And of course most of the time no warning signs make themselves known to you and you are just left in the lurch by your printer. But do not be disheartened, you can always count on us to show you the way forward, and take you out of this intractable quagmire in a flash. With an expertise stretching back over more than 25 years, we will help you to come out of this tricky situation without delay. However you must know that some printer breakdowns are  unrepairable and will make the replacing of your printer unavoidable. So here are a few steps we advise you to take when a printer failure occurs.

Troubleshoot to find the source of the failure

  • Check if your printer is powered:see if the electric printer cable is plugged in and that the On/Off button is actually on. I know this is pretty basic stuff, but it could be that your beloved colleague decided before leaving to turn everything off. If you are printing on a shared printer, make sure that the necessary printers and router are on. If your printer or any other equipment is plugged into a surge protector or into a backup power supply, make sure that these sources are themselves powered.
  • Check the cables (if it’s a wired printer):check if the USB cable is properly connected to both printer and PC. And actually, this does happen more often than one might think, a simple cable can sometimes have suffered wear and tear and be damaged to such a point where it simply stops the printer from working.
  • Check the wireless connection (if it’s a Wi-Fi printer): check whether the wireless option on your printer is turned on.
  • Check the maintenance parts:often your printer can breakdown due to one of the maintenance parts having come to the end  of its life. It could be that either the fuser unit, the drum, the developer unit, the photoconductor unit or another maintenance part, needs to be changed. If you have a laser printer it is highly likely, that you will have to replace some of the parts at some point in time, since one cannot avoid having to deal with some maintenance issue with these machines. If you have an inkjet printer, you also might have some printer parts on certain models that will need changing such as printheads for instance. However it must be said that these machines will require less maintenance than laser printers.

2. Check the date of purchase of your printer

You should first of all check if your printer is still under warranty, as it can cover any breakdowns not caused by yourselves.
However, if it has passed its warranty, you will only be able to fix the printer as long as it isn’t a critical failure. Your manufacturer will be able to help you with this type of breakdown if you contact them. On the other hand if it’s critical, then it might be preferable to completely change the machine, especially if it has now become quite an old model. It might make you feel better to know that your printer consumables will not always be produced by the manufacturer and that at some point you will no longer be able to find the cartridges or toners for your printer model. With it being an old broken down model is really just building up problems and sooner or later the printer will hit the buffers and you’ll be stuck with a relic. So you might as well get rid of your old printer, without forgetting to recycle it of course, and get yourself a newer model that will provide a significantly better performance.

Printer breakdowns that you can solve yourself

There are numerous printer failures that you will be able to solve yourself, here are the more common ones:

  • Paper jams: slowly remove the jammed paper whilst following the instructions on the manufacturer’s manual. Be careful not to damage your printer mechanisms, and be patient even if you are frustrated.
  • Paper feeding issues: this problem occurs when you launch a print job but no paper comes out. No paper reaches the printhead from the paper tray. Check if the tray is not overloaded, or if the bypass tray is not too tightly packed and if the paper was loaded properly and is correctly positioned.
  • A new cartridge shows up as empty: check whether the cartridge chip is still there and if it’s not, ask for a refund or replacement and if it is, carry out a light clean.
  • Printouts are not clear: proceed to a print head clean by following the manufacturer’s instructions.
  • The time has come…: your printer has quite simply reached the end of the road and it’s now time to get a new one.

You now have all the solutions at hand to escape this tricky situation and get back as soon as possible at what you do best. If your printer needs to be recycled, do not hesitate to read our article on buying the right printer. And if you have already decided which model you will buy, feel free to check the Ecoburotic site to find the best printer at the best competitive price. And if you have had enough of wasting time because of printing issues, let us deal with it for you!


The author Nicholas

Passionate about new technologies and more particularly about the world of the web, I am constantly looking for new trends around digital printing because work life becomes so much easier with a multifunction printer!