Problems and Solutions

Problems and solutions: our experts can help you!

Ecoburotic experts will help you to solve your printing problems thanks to these articles. You will find effective solutions and versatile tips for your Personal and Business life.

Problems and Solutions

The 5 most common printer failures

Que faire quand mon imprimante est en panne?

Your printer does not want to print anymore? The quality of your prints has dropped? You have an error message on your business printer? Before calling a service technician, make sure you can’t easily fix the problem yourself. Discover the 5 most common printer failures:

Printer Failure # 1: The Paper “Jam”

This is the most common of printer failures. Your print starts and suddenly you hear a crumpling noise followed by an error message or a possible “beep”.

First of all stay calm, do not rush in because it is easier to remove a single piece of paper carefully and slowly. The first thing to do is to stop your printer. Then depending on the printing technology of your printer we will describe two scenarios of how best to resolve the issue.

  • You have an Inkjet printer:

Remove the jammed paper gently following the instructions in the manufacturer’s manual. Be careful not to damage the mechanism and the head. Sometimes you have to open the rear cover on some printers. Remove the paper, if it doesn’t come out in one full sheet then be patient and remove all remaining the little bits.

  • You have a Laser printer:

Overall the same scenario as for an inkjet printer taking this time as a precaution to wait a few minutes before getting stuck in because the hot parts of the laser printer take some time to cool down. You will probably also need to remove your toner in order to remove all the paper. Finally please take advantage of this moment to clean the feeders sometimes they get dirty and cause jams.

Printer Failure # 2: Paper not feeding… no stress

Paper not feeding is one of the most recurring printer failures that many printer users face when printing … or rather when they want to print. Breathe, the fix is near!

A paper jam is characterized by the fact that when the printing starts, the sheets do not feed through while the paper tray does have sheets, thus blocking printing.

There are several reasons why the training rollers can not catch the sheets:

  • The tray may be overloaded with sheets
  • The lateral stop may be too tight
  • The paper may be incorrectly positioned

Nevertheless, be rest assured that a quick and simple solution exists! First of all, you can turn off the printer, then remove the paper jammed in the print area as gently as  possible (and not forcefully, if not hello damage!) After that, put back a few sheets making sure that the paper is firmly positioned against the rollers. Finally, set the side stops, then turn on your printer to start printing. If during this step, an abnormal noise occurs, it is possible that your printer has a mechanical failure, this might need to be dealt with by a specialist.

Be sure to check the type of paper you have purchased and that it is compatible with the model of the printer.  Also make sure the paper is not damp (possible when stored in a room with a low temperature) to prevent damage to your device

Printer failure # 3: A full cartridge is detected as empty

The printer tells you have an empty cartridge while it still contains a lot of ink.

There are two main reasons for this printer failure. The first is that the cartridge detection system via the chip is faulty or the chip is simply not present. The first step is therefore to remove the cartridge to ensure that the detection chip exists. If the chip does not exist it could have been missed at the time of manufacturing that has passed through the quality control. You will need to exchange it with your supplier. If it is present then you can proceed to doing a gentle clean of the detector which is visible after opening the cover containing the ink cartridges, it is usually located under the cartridges.

Printer Failure # 4: The printout is not clear

Surely one of the most embarrassing printing failures, you print a document that is not clear or whose colours fade. The print is therefore of poor quality.

Feel free to run a print test to find out about your type of printing problem.

Examples of poor quality printing:

  • Black lines to the bottom of the page
  • White lines to the bottom of the page
  • Skewed image when printing
  • White points on black text or black spots at 94mm intervals
  • Traces of black toner across the page
  • White lines across the page
  • Several lines across the page
  • White lines, bands, or streaks across the page
  • Full black print
  • Blurred print
  • Pale printing
  • Grey background

Reasons: Residues of ink or dust may affect the quality of your prints. The print head may also be mal-aligned. The nozzles are dirty.

Solutions: Check the general cleanliness of your business printer. Conditions such as high humidity can result in poor printing. Align the print heads according to the instructions provided by the manufacturer. If the problem persists, perform a deep cleaning of the printheads using the printer driver, if the problem persists make sure that the printer driver is up to date (check the drivers by going to the manufacturer’s website).

If the ink / toner cartridge or drum is damaged, it must be replaced

Printer Failure # 5: Obsolescence

Reasons: An outdated printer and / or too old.

As you know, marketers aim to deliberately reduce the life of a product to increase the turnover rate. The printer manufacturers use these techniques, for example a printer incorporating a chip, is ready to trigger printing failures after a defined number of copies.

Then another classic situation, your printer has served you well and you are attached to it. It suits you perfectly and all settings have been configured according to your needs. However, the first hiccups begin to build up: a scratch noise here, a problem of collation there…

Solutions: Accept it: It’s probably time to change the printer. Between the slowing down of your business and the paralysis of your IT department, a machine that is too old can have high ongoing maintenance costs, such as the intervention of a printing engineer.

When you’re ready to replace your printer, consider one of the models in our professional printer line.

And for your old printer, be careful, do not throw it out with your general rubbish, given its toxic electronic components, a used printer can have a negative impact on the environment. Give it a second life by recycling it. Learn more with the tips of  our article: How to recycle your printer?

Now that you know the 5 most common printer failures, you can find out what’s causing your problem. If you still cannot print your documents correctly, you can always contact the manufacturers customer service help line. For the replacement of  parts or consumables (ink cartridges and toners), do not hesitate to contact us by chat or toll free on 0800 028 3197 for personalised advice!

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Problems and Solutions

Your Printer Breakdown Survival Guide

professionnal printers

A printer breaking down can totally throw off the organisation of your business. It can not only make you waste your all too precious time but also your money. And of course most of the time no warning signs make themselves known to you and you are just left in the lurch by your printer. But do not be disheartened, you can always count on us to show you the way forward, and take you out of this intractable quagmire in a flash. With an expertise stretching back over more than 25 years, we will help you to come out of this tricky situation without delay. However you must know that some printer breakdowns are  unrepairable and will make the replacing of your printer unavoidable. So here are a few steps we advise you to take when a printer failure occurs.

Troubleshoot to find the source of the failure

  • Check if your printer is powered:see if the electric printer cable is plugged in and that the On/Off button is actually on. I know this is pretty basic stuff, but it could be that your beloved colleague decided before leaving to turn everything off. If you are printing on a shared printer, make sure that the necessary printers and router are on. If your printer or any other equipment is plugged into a surge protector or into a backup power supply, make sure that these sources are themselves powered.
  • Check the cables (if it’s a wired printer):check if the USB cable is properly connected to both printer and PC. And actually, this does happen more often than one might think, a simple cable can sometimes have suffered wear and tear and be damaged to such a point where it simply stops the printer from working.
  • Check the wireless connection (if it’s a Wi-Fi printer): check whether the wireless option on your printer is turned on.
  • Check the maintenance parts:often your printer can breakdown due to one of the maintenance parts having come to the end  of its life. It could be that either the fuser unit, the drum, the developer unit, the photoconductor unit or another maintenance part, needs to be changed. If you have a laser printer it is highly likely, that you will have to replace some of the parts at some point in time, since one cannot avoid having to deal with some maintenance issue with these machines. If you have an inkjet printer, you also might have some printer parts on certain models that will need changing such as printheads for instance. However it must be said that these machines will require less maintenance than laser printers.

2. Check the date of purchase of your printer

You should first of all check if your printer is still under warranty, as it can cover any breakdowns not caused by yourselves.
However, if it has passed its warranty, you will only be able to fix the printer as long as it isn’t a critical failure. Your manufacturer will be able to help you with this type of breakdown if you contact them. On the other hand if it’s critical, then it might be preferable to completely change the machine, especially if it has now become quite an old model. It might make you feel better to know that your printer consumables will not always be produced by the manufacturer and that at some point you will no longer be able to find the cartridges or toners for your printer model. With it being an old broken down model is really just building up problems and sooner or later the printer will hit the buffers and you’ll be stuck with a relic. So you might as well get rid of your old printer, without forgetting to recycle it of course, and get yourself a newer model that will provide a significantly better performance.

Printer breakdowns that you can solve yourself

There are numerous printer failures that you will be able to solve yourself, here are the more common ones:

  • Paper jams: slowly remove the jammed paper whilst following the instructions on the manufacturer’s manual. Be careful not to damage your printer mechanisms, and be patient even if you are frustrated.
  • Paper feeding issues: this problem occurs when you launch a print job but no paper comes out. No paper reaches the printhead from the paper tray. Check if the tray is not overloaded, or if the bypass tray is not too tightly packed and if the paper was loaded properly and is correctly positioned.
  • A new cartridge shows up as empty: check whether the cartridge chip is still there and if it’s not, ask for a refund or replacement and if it is, carry out a light clean.
  • Printouts are not clear: proceed to a print head clean by following the manufacturer’s instructions.
  • The time has come…: your printer has quite simply reached the end of the road and it’s now time to get a new one.

You now have all the solutions at hand to escape this tricky situation and get back as soon as possible at what you do best. If your printer needs to be recycled, do not hesitate to read our article on buying the right printer. And if you have already decided which model you will buy, feel free to check the Ecoburotic site to find the best printer at the best competitive price. And if you have had enough of wasting time because of printing issues, let us deal with it for you!

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Problems and Solutions

How to recycle your printer?

Recycler vos imprimantes professionnelles

After years of living the good life, after being a reliable workhorse, your professional printer has just died. Like any computer equipment it will not last forever. One day the journey ends. It’s sad, of course. Such a beautiful love story cannot end like this. But after the tears, it is time to do one more thing so that she can leave with dignity. There’s no way she’s going to hang out in a corner of the office for months, that would clutter up your workspace and remind you every day of the good times you shared together. Today, there are solutions to recycle your printer: let’s take stock.

Why recycle your printer?

Beyond the emotional side, there are many other reasons to recycle your printer:

  • Protecting the environment

By recycling your printer, you avoid adding to the environment the substances that are dangerous to health that a professional printer can contain. During recycling, all pollutants are carefully removed before being disposed of in specialist facilities.

  • Saving natural resources

You may not know it, but the materials contained in your printer, such as iron, copper or electronic cards for example, can be reused to make new products. For example, the recycled plastic can be used to create all kinds of new products.

  • Creating employment

The recycling of waste electrical and electronic equipment is an industry of the future, which creates jobs and continues to invest. In the UK, 26,100 employees focus on transforming waste into new raw materials in more than 1,300 companies. Recycling your printer is therefore a good way to promote job creation in an indirect way. Keep the economy running: recycle!

How to recycle your printer?

Whether you are a professional or a private individual, tailored solutions exist to help you recycle your equipment. Start by removing the cartridges (which are themselves recyclable) and take them to the appropriate recycling location.

  • For individuals

Take your printer to a local waste recycling centre or a store that accepts such recyclables (larger supermarkets).

  • For professionals

Get in touch with your distributor or assigned sales representative so that they can direct you to a suitable solution with an individual quote. They will guide you on the steps to take and the right choices to make.

Once dropped off at a collection point, your printer will be sent to a recycling centre. The pollutants contained in the printer will be removed and disposed of in accordance with European recycling standards. And the different materials will be sorted before being reused in the manufacture of new objects. It should be noted that the older a machine is, the more likely its components are going to be dangerous for the environment and for humans. Don’t wait any longer: give a second life to your equipment, think about recycling your old printer!

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Practical advice

How to improve the management of your printing equipment?

Optimisation gestion de vos imprimantes professionnelles

Few employees in the corporate world are happy to be involved in the management of printing equipment. Between waste of time, time-consuming activity, technicality of products, office printing is generally perceived as a source of problems. “This machine never works! “, “There’s always an error message! ” or “There’s no more ink! “are all screams that pass through most of the UK’s offices every day. A surprising statistic to demonstrate this: IT departments spend about 50% of their time managing printing equipment problems.

However, today, there are many solutions to optimize your daily management of the printer fleet. The objective: to simplify your inventory tracking, printing equipment maintenance and consumables supply. Make your life easier, actually. In the business world, time is money, so here are some tips to optimize your days and relieve you of these time-consuming activities.

Automatic orders for consumables

Today, printers are becoming more and more intelligent and it bodes well for your busy daily schedule. Why didn’t you think of that before? Now, thanks to services such as Print Essential, your printers manage their stocks almost autonomously. How does it work? Via a small ink level monitoring software, the printer system creates an alert that generates an automatic order, tailored to your needs and delivered at the right time.  In practical terms: your printer orders its cartridges by itself.

The advantages of benefiting from automatic replenishment are clear: time-saving, simplified stock management (you no longer need to be too forward-thinking) and, finally, free up your day from the constraints of managing your printers.

All-inclusive maintenance contracts

Always with the aim of easing your sometimes conflicting relationships with your fleet of professional printers, you have the possibility to subscribe to a maintenance contract for one or more machines. These contracts, such as the Full Print service for example, offer you several strong advantages:

  • Setting up printing equipment adapted to your activity and work habits
  • Automatic replenishment of the consumables mentioned above
  • Equipment maintenance
  • Loan of a backup printer in case of failure

Through this type of contract, you also benefit from the advice of experts who know your company’s business and who adapt the solutions to your needs. These maintenance contracts allow you to free yourself from the “weight of printing” by relying on a team of dedicated experts.

Ecoburotic is committed to providing you with solutions adapted to your needs, in order to simplify your daily office life. We know that managing your printer fleet is not a central and strategic task for a company’s business. But we know that it cannot be neglected. That’s why Ecoburotic supports you on a daily basis to make your life easier and optimize your time.

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Problems and Solutions

How to clean your print heads?

Nettoyage tête d'impression d'imprimante professionnelle

Are your prints of poor quality (with lines on your images for example)? Worse, it no longer prints one or more colours? This is certainly a sign that you need to clean your print heads. Don’t worry, we’ll explain everything.

têtes d'impression imprimante

What is a print head?

A print head is a component of an inkjet printer that extracts ink from the cartridge and distributes it in droplets to your prints. It can either be integrated directly into the cartridge as shown in the image above, or into the printer:

The ink is mainly composed of water. Inside the cartridge, it is protected against evaporation. The ink on the print head is exposed to air and can evaporate. If the printer is not used regularly enough, the ink dries and clogs the print head. This is what causes the poor quality of your prints.

Our advice

Take care of your print heads because replacing them is often just as expensive as the printer itself.

Print at least one page per week of each colour. This prevents the ink from drying out and therefore having to clean your print heads too frequently.

Avoid brands of low-cost compatible cartridges. Choose a compatible ink that will allow you to properly maintain your printer. Discover for example the Isotech brand which offers you a premium quality while allowing you savings compared to original brand cartridges.

Cleaning your print heads from your printer

If your printer has a screen, cleaning the print heads is very easy:

  • In your printer menu, select “Maintenance” or “Ink“. On some touch screen printers, you must press the ink level indicator directly.
  • Then select “Clean the print heads“. This starts the process.
  • After cleaning, run some test pages to confirm that the quality is better.

Cleaning your print heads from your computer

If your printer does not have a screen, you will need to start cleaning from your computer:

Under Windows

  • In the settings screen, go to “Printers and Devices“.
  • Right click on the printer concerned, then choose “Properties“.
  • In the “Cleaning“, “Maintenance” or “Services” tab, you can start cleaning the print heads

On Mac:

  • Go to “System Preferences” and select “Printers and Devices“.
  • Select the printer concerned and open “Print Queue“.
  • Then click on the service icon associated with the printer to open the settings
  • Select “Maintenance” then “Cleaning of print heads

Manual cleaning

Finally, for cartridges whose print heads are integrated into the printer, you can do a manual cleaning if the automatic cleaning is not efficient enough. To do this, remove the cartridges and access the print heads. You can clean them with a soft cloth soaked in water or with a professional cleaning kit.

Are you an Ecoburotic customer? Feel free to contact our customer service in case of problems  0800 028 3197 (free call).


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Problems and Solutions

How to change an ink cartridge?

Changement d'une cartouche d'encre pour imprimante professionnelle

When to change an ink cartridge?

Before changing an ink cartridge, you need to know when to change it! There are 2 possibilities:

  • The printing quality of your documents is no longer satisfactory: the colours are less bright than before, green becomes yellow, lines appear….. Our advice is to print a test page to get an overview of the quality. If this test is not successful, it is time to change the cartridge(s).  In this case, press “configuration” then go to the “maintenance/cartridge replacement” menu and “start“.
  • You can no longer start printing and a message appears on the screen: press OK and then press the top arrow button.

How to change an ink cartridge?

There are a few very simple rules to follow that will allow you to change an ink cartridge with peace of mind. Generally speaking, each printer has its own operating mode, the cartridges are not all in the same place and each brand has its own set up. However, these general tips below will help you to overcome this challenge:

  1. A new cartridge must be available so that it can be put in immediately once the vacuum is removed. Indeed, if you wait too long, the nozzles on the print head may start to dry.
  2. Once you have identified where the cartridge to be replaced is located, it must then be removed! There are different techniques, depending on the models: sometimes it is necessary to tilt it, push in a clip that allows it to be detached, press directly on it etc. The most important thing is not to get confused and just use your common sense: in general, it is very easy to remove a cartridge!
  3. Before inserting the new cartridge into the printer, it is important to shake it several times in its packaging. Then remove the safety tab or unlocking lever (depending on the model).
  4. Then insert the new cartridge in place of the old one. This is loaded properly if you hear a click. You can then print a test page to check the quality.

Which cartridge to use?

Each printer manufacturer has its own brands of consumables. However, you may have already noticed that there are so-called “compatible” cartridges on the market, which are generally much cheaper than the original brands.

Here is a small summary of the different classifications of printing consumables:

  • Re-manufactured compatible product

This is a cartridge from a manufacturer that has already undergone a duty cycle, which has been collected, sorted, disassembled, cleaned, refurbished, refilled and the sensitive wear parts (such as the drum for example) have been replaced if necessary.

  • New compatible product

This is a new cartridge that is not produced by the original printer manufacturer. The functionalities and appearance respect the patents and intellectual property of the original brands.

  • Counterfeit product or “clone” product

This is a new cartridge not produced by the original printer manufacturer, whose appearance strongly copies the original cartridge and therefore does not respect either patents or the intellectual property of the original brands.


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Problems and Solutions

How to change a toner?

Changer toner imprimante professionnelle

Toner, better known as the box containing the different inks, is one of the essential tools of laser printers and photocopiers. Changing a toner can sometimes be difficult, as can predicting and anticipating a renewal need for your professional printer. Here are our tips for changing a toner without any problems!

How to anticipate a toner change?

A toner does not last forever; it can sometimes run out quickly depending on the level of use of our equipment. It is therefore essential to opt for the purchase of equipment with high-quality toner, thus preventing damage to the machine in the long term.

It is best to change the toner in your equipment as soon as a signal appears on your machine or via a notification that may appear directly on your computer.

Changing a toner in 8 steps

  • First turn off the printer
  • Open the cover where the toner is located
  • Remove the toner to be changed using the colour (s) indicated on the screen
  • Press the small lever, then remove the toner container to be changed
  • Remove the packaging of the new toner container, then remove the protective cover. Then install the new toner container in the drum until it clicks into place. If this action has been performed correctly, the small lever automatically lifts up.
  • Clean the corona wire inside the drum by carefully sliding the green tab several times from left to right and in the opposite direction.

Be careful, the lever must be positioned as it was at the beginning (arrow upwards) and in alignment with the drum arrow. Otherwise printed pages could be split by a vertical stripe.

Reinstall the drum-toner assembly within the printer

Close the front cover of the printer. The toner is changed!

Remember to wait 10 seconds before restarting the printer.

Anticipating: the key to success

This means that toner can be changed easily and quickly regardless of the type of machine. Nevertheless, it is important to regularly monitor the different ink levels in order to anticipate the renewal and purchase of replacement cartridges. It is recommended not to wait for the signal displayed on the machine or on the control screen in order to avoid a toner running out that could disturb your daily life or your professional activity.


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Practical advice

How can you better manage your cartridge stock?

Gérer son stock de cartouches d'encre pour imprimantes professionnelles

Better manage your cartridge stock? It’s possible! Believe me it’s possible! There are solutions to prevent hair from being pulled out through the management of your printers’ cartridges, their references, their stock quantities and their consumption… What are they? How do they work? Can I access it?  Calm down! Calm down! We will provide you with the answers to all these questions in this article.

Simplify and optimize your cartridge stock management

Whether you have to manage a single printer or a fleet of several dozen multifunction printers, your main concern will be budget. As a professional or even as a private individual, we know that the cost of a printing device is always too high.

In addition, one of the main problems is to always have in stock THE cartridge that will replace the one that is running out. And this without having to carry an expensive and cumbersome stock of cartridges… Easy for you to say, isn’t it?

A sometimes challenging office task that needs simplifying.

We are well aware that, as a professional, a printer that stops working in one of your departments, even on an occasional basis, can have serious consequences. In terms of productivity or performance, as well as time, this type of problem can potentially disrupt the smooth running of your company’s overall business…

Today, a company’s IT department devotes nearly 50% of its time to managing problems related to printers and their consumables. We would not wish that upon any IT department, that is why we would like to share with you our innovative solution: the Print Essential Service.

Imagine that your printer orders its cartridges by itself and only when it needs them? Impossible? Do you think so? Well, not quite…

Online tools to manage everything without difficulty

At Ecoburotic, we have developed software that, once installed on your business network, allows you to know the status of your entire fleet of printers connected to the same network.

This application allows you to manage your machines remotely, via a simple interface. For example, you can accurately track the ink levels of your cartridges with real-time diagrams. You can also anticipate possible print head wear problems and intervene in print head maintenance at the right time. You can also measure the number of pages you can still print before you have to change the cartridges.

Everything you need to know, now, thanks to this simple app!

More than just a gadget

Although the most forward-thinking of you are already used to having a stock of “preventive” cartridges with one or two of each product “just in case”, we know that this is not possible for others.

If you only have one printer for your business, the cost and availability of storage may already be problematic, depending on the size of your offices. But when you have a fleet of multifunctional printers, this cost can become significant and potentially extremely high.

Ecoburotic, therefore, makes this application available to businesses just like yours, connected to your printers via your Internet network. This tool allows you to benefit from automatic replenishment, the quantity just needed to meet your machine’s needs, at the right time.

This useful tool allows you to manage your stock as efficiently as possible, on a just-in-time basis, to help remove the risk of unintentional disruption of your main business activities. You will no longer be burdened with the holding of costly stock, running out when you most need it or out of control costs of your printers and their consumables.

An accessible all-in-one service

But then how do I take advantage of this automatic replenishment service? Don’t be so impatient, we will explain everything to you:


This is the service Ecoburotic offers you today. Get the cartridge you need, when you need it.

No more unexpected running out of stock, no more bulky stock to carry and no more shipping costs to pay for: you save on your overall budget.

No more wasting time ordering cartridges or searching for them around your office: you can focus on your core business.

No confusion, no management problems and no possible misunderstandings, let our specialists manage: stay calm, we can manage it all for you.

No brand constraints, this service is compatible with all printer models, for cartridges, toners and drums: no need to change your machine.

Find all the information about our Print-Essential service offer by clicking here.

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