Problems and Solutions

Problems and solutions: our experts can help you!

Ecoburotic experts will help you to solve your printing problems thanks to these articles. You will find effective solutions and versatile tips for your Personal and Business life.

Problems and Solutions

How to recycle your printer?

Recycler vos imprimantes professionnelles

After years of living the good life, after being a reliable workhorse, your professional printer has just died. Like any computer equipment it will not last forever. One day the journey ends. It’s sad, of course. Such a beautiful love story cannot end like this. But after the tears, it is time to do one more thing so that she can leave with dignity. There’s no way she’s going to hang out in a corner of the office for months, that would clutter up your workspace and remind you every day of the good times you shared together. Today, there are solutions to recycle your printer: let’s take stock.

Why recycle your printer?

Beyond the emotional side, there are many other reasons to recycle your printer:

  • Protecting the environment

By recycling your printer, you avoid adding to the environment the substances that are dangerous to health that a professional printer can contain. During recycling, all pollutants are carefully removed before being disposed of in specialist facilities.

  • Saving natural resources

You may not know it, but the materials contained in your printer, such as iron, copper or electronic cards for example, can be reused to make new products. For example, the recycled plastic can be used to create all kinds of new products.

  • Creating employment

The recycling of waste electrical and electronic equipment is an industry of the future, which creates jobs and continues to invest. In the UK, 26,100 employees focus on transforming waste into new raw materials in more than 1,300 companies. Recycling your printer is therefore a good way to promote job creation in an indirect way. Keep the economy running: recycle!

How to recycle your printer?

Whether you are a professional or a private individual, tailored solutions exist to help you recycle your equipment. Start by removing the cartridges (which are themselves recyclable) and take them to the appropriate recycling location.

  • For individuals

Take your printer to a local waste recycling centre or a store that accepts such recyclables (larger supermarkets).

  • For professionals

Get in touch with your distributor or assigned sales representative so that they can direct you to a suitable solution with an individual quote. They will guide you on the steps to take and the right choices to make.

Once dropped off at a collection point, your printer will be sent to a recycling centre. The pollutants contained in the printer will be removed and disposed of in accordance with European recycling standards. And the different materials will be sorted before being reused in the manufacture of new objects. It should be noted that the older a machine is, the more likely its components are going to be dangerous for the environment and for humans. Don’t wait any longer: give a second life to your equipment, think about recycling your old printer!

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Practical advice

How to improve the management of your printing equipment?

Optimisation gestion de vos imprimantes professionnelles

Few employees in the corporate world are happy to be involved in the management of printing equipment. Between waste of time, time-consuming activity, technicality of products, office printing is generally perceived as a source of problems. “This machine never works! “, “There’s always an error message! ” or “There’s no more ink! “are all screams that pass through most of the UK’s offices every day. A surprising statistic to demonstrate this: IT departments spend about 50% of their time managing printing equipment problems.

However, today, there are many solutions to optimize your daily management of the printer fleet. The objective: to simplify your inventory tracking, printing equipment maintenance and consumables supply. Make your life easier, actually. In the business world, time is money, so here are some tips to optimize your days and relieve you of these time-consuming activities.

Automatic orders for consumables

Today, printers are becoming more and more intelligent and it bodes well for your busy daily schedule. Why didn’t you think of that before? Now, thanks to services such as Print Essential, your printers manage their stocks almost autonomously. How does it work? Via a small ink level monitoring software, the printer system creates an alert that generates an automatic order, tailored to your needs and delivered at the right time.  In practical terms: your printer orders its cartridges by itself.

The advantages of benefiting from automatic replenishment are clear: time-saving, simplified stock management (you no longer need to be too forward-thinking) and, finally, free up your day from the constraints of managing your printers.

All-inclusive maintenance contracts

Always with the aim of easing your sometimes conflicting relationships with your fleet of professional printers, you have the possibility to subscribe to a maintenance contract for one or more machines. These contracts, such as the Full Print service for example, offer you several strong advantages:

  • Setting up printing equipment adapted to your activity and work habits
  • Automatic replenishment of the consumables mentioned above
  • Equipment maintenance
  • Loan of a backup printer in case of failure

Through this type of contract, you also benefit from the advice of experts who know your company’s business and who adapt the solutions to your needs. These maintenance contracts allow you to free yourself from the “weight of printing” by relying on a team of dedicated experts.

Ecoburotic is committed to providing you with solutions adapted to your needs, in order to simplify your daily office life. We know that managing your printer fleet is not a central and strategic task for a company’s business. But we know that it cannot be neglected. That’s why Ecoburotic supports you on a daily basis to make your life easier and optimize your time.

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Problems and Solutions

How to clean your print heads?

Nettoyage tête d'impression d'imprimante professionnelle

Are your prints of poor quality (with lines on your images for example)? Worse, it no longer prints one or more colours? This is certainly a sign that you need to clean your print heads. Don’t worry, we’ll explain everything.

têtes d'impression imprimante

What is a print head?

A print head is a component of an inkjet printer that extracts ink from the cartridge and distributes it in droplets to your prints. It can either be integrated directly into the cartridge as shown in the image above, or into the printer:

The ink is mainly composed of water. Inside the cartridge, it is protected against evaporation. The ink on the print head is exposed to air and can evaporate. If the printer is not used regularly enough, the ink dries and clogs the print head. This is what causes the poor quality of your prints.

Our advice

Take care of your print heads because replacing them is often just as expensive as the printer itself.

Print at least one page per week of each colour. This prevents the ink from drying out and therefore having to clean your print heads too frequently.

Avoid brands of low-cost compatible cartridges. Choose a compatible ink that will allow you to properly maintain your printer. Discover for example the Isotech brand which offers you a premium quality while allowing you savings compared to original brand cartridges.

Cleaning your print heads from your printer

If your printer has a screen, cleaning the print heads is very easy:

  • In your printer menu, select “Maintenance” or “Ink“. On some touch screen printers, you must press the ink level indicator directly.
  • Then select “Clean the print heads“. This starts the process.
  • After cleaning, run some test pages to confirm that the quality is better.

Cleaning your print heads from your computer

If your printer does not have a screen, you will need to start cleaning from your computer:

Under Windows

  • In the settings screen, go to “Printers and Devices“.
  • Right click on the printer concerned, then choose “Properties“.
  • In the “Cleaning“, “Maintenance” or “Services” tab, you can start cleaning the print heads

On Mac:

  • Go to “System Preferences” and select “Printers and Devices“.
  • Select the printer concerned and open “Print Queue“.
  • Then click on the service icon associated with the printer to open the settings
  • Select “Maintenance” then “Cleaning of print heads

Manual cleaning

Finally, for cartridges whose print heads are integrated into the printer, you can do a manual cleaning if the automatic cleaning is not efficient enough. To do this, remove the cartridges and access the print heads. You can clean them with a soft cloth soaked in water or with a professional cleaning kit.

Are you an Ecoburotic customer? Feel free to contact our customer service in case of problems  0800 028 3197 (free call).


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Problems and Solutions

How to change an ink cartridge?

Changement d'une cartouche d'encre pour imprimante professionnelle

When to change an ink cartridge?

Before changing an ink cartridge, you need to know when to change it! There are 2 possibilities:

  • The printing quality of your documents is no longer satisfactory: the colours are less bright than before, green becomes yellow, lines appear….. Our advice is to print a test page to get an overview of the quality. If this test is not successful, it is time to change the cartridge(s).  In this case, press “configuration” then go to the “maintenance/cartridge replacement” menu and “start“.
  • You can no longer start printing and a message appears on the screen: press OK and then press the top arrow button.

How to change an ink cartridge?

There are a few very simple rules to follow that will allow you to change an ink cartridge with peace of mind. Generally speaking, each printer has its own operating mode, the cartridges are not all in the same place and each brand has its own set up. However, these general tips below will help you to overcome this challenge:

  1. A new cartridge must be available so that it can be put in immediately once the vacuum is removed. Indeed, if you wait too long, the nozzles on the print head may start to dry.
  2. Once you have identified where the cartridge to be replaced is located, it must then be removed! There are different techniques, depending on the models: sometimes it is necessary to tilt it, push in a clip that allows it to be detached, press directly on it etc. The most important thing is not to get confused and just use your common sense: in general, it is very easy to remove a cartridge!
  3. Before inserting the new cartridge into the printer, it is important to shake it several times in its packaging. Then remove the safety tab or unlocking lever (depending on the model).
  4. Then insert the new cartridge in place of the old one. This is loaded properly if you hear a click. You can then print a test page to check the quality.

Which cartridge to use?

Each printer manufacturer has its own brands of consumables. However, you may have already noticed that there are so-called “compatible” cartridges on the market, which are generally much cheaper than the original brands.

Here is a small summary of the different classifications of printing consumables:

  • Re-manufactured compatible product

This is a cartridge from a manufacturer that has already undergone a duty cycle, which has been collected, sorted, disassembled, cleaned, refurbished, refilled and the sensitive wear parts (such as the drum for example) have been replaced if necessary.

  • New compatible product

This is a new cartridge that is not produced by the original printer manufacturer. The functionalities and appearance respect the patents and intellectual property of the original brands.

  • Counterfeit product or “clone” product

This is a new cartridge not produced by the original printer manufacturer, whose appearance strongly copies the original cartridge and therefore does not respect either patents or the intellectual property of the original brands.


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Problems and Solutions

How to change a toner?

Changer toner imprimante professionnelle

Toner, better known as the box containing the different inks, is one of the essential tools of laser printers and photocopiers. Changing a toner can sometimes be difficult, as can predicting and anticipating a renewal need for your professional printer. Here are our tips for changing a toner without any problems!

How to anticipate a toner change?

A toner does not last forever; it can sometimes run out quickly depending on the level of use of our equipment. It is therefore essential to opt for the purchase of equipment with high-quality toner, thus preventing damage to the machine in the long term.

It is best to change the toner in your equipment as soon as a signal appears on your machine or via a notification that may appear directly on your computer.

Changing a toner in 8 steps

  • First turn off the printer
  • Open the cover where the toner is located
  • Remove the toner to be changed using the colour (s) indicated on the screen
  • Press the small lever, then remove the toner container to be changed
  • Remove the packaging of the new toner container, then remove the protective cover. Then install the new toner container in the drum until it clicks into place. If this action has been performed correctly, the small lever automatically lifts up.
  • Clean the corona wire inside the drum by carefully sliding the green tab several times from left to right and in the opposite direction.

Be careful, the lever must be positioned as it was at the beginning (arrow upwards) and in alignment with the drum arrow. Otherwise printed pages could be split by a vertical stripe.

Reinstall the drum-toner assembly within the printer

Close the front cover of the printer. The toner is changed!

Remember to wait 10 seconds before restarting the printer.

Anticipating: the key to success

This means that toner can be changed easily and quickly regardless of the type of machine. Nevertheless, it is important to regularly monitor the different ink levels in order to anticipate the renewal and purchase of replacement cartridges. It is recommended not to wait for the signal displayed on the machine or on the control screen in order to avoid a toner running out that could disturb your daily life or your professional activity.


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Practical advice

How can you better manage your cartridge stock?

Gérer son stock de cartouches d'encre pour imprimantes professionnelles

Better manage your cartridge stock? It’s possible! Believe me it’s possible! There are solutions to prevent hair from being pulled out through the management of your printers’ cartridges, their references, their stock quantities and their consumption… What are they? How do they work? Can I access it?  Calm down! Calm down! We will provide you with the answers to all these questions in this article.

Simplify and optimize your cartridge stock management

Whether you have to manage a single printer or a fleet of several dozen multifunction printers, your main concern will be budget. As a professional or even as a private individual, we know that the cost of a printing device is always too high.

In addition, one of the main problems is to always have in stock THE cartridge that will replace the one that is running out. And this without having to carry an expensive and cumbersome stock of cartridges… Easy for you to say, isn’t it?

A sometimes challenging office task that needs simplifying.

We are well aware that, as a professional, a printer that stops working in one of your departments, even on an occasional basis, can have serious consequences. In terms of productivity or performance, as well as time, this type of problem can potentially disrupt the smooth running of your company’s overall business…

Today, a company’s IT department devotes nearly 50% of its time to managing problems related to printers and their consumables. We would not wish that upon any IT department, that is why we would like to share with you our innovative solution: the Print Essential Service.

Imagine that your printer orders its cartridges by itself and only when it needs them? Impossible? Do you think so? Well, not quite…

Online tools to manage everything without difficulty

At Ecoburotic, we have developed software that, once installed on your business network, allows you to know the status of your entire fleet of printers connected to the same network.

This application allows you to manage your machines remotely, via a simple interface. For example, you can accurately track the ink levels of your cartridges with real-time diagrams. You can also anticipate possible print head wear problems and intervene in print head maintenance at the right time. You can also measure the number of pages you can still print before you have to change the cartridges.

Everything you need to know, now, thanks to this simple app!

More than just a gadget

Although the most forward-thinking of you are already used to having a stock of “preventive” cartridges with one or two of each product “just in case”, we know that this is not possible for others.

If you only have one printer for your business, the cost and availability of storage may already be problematic, depending on the size of your offices. But when you have a fleet of multifunctional printers, this cost can become significant and potentially extremely high.

Ecoburotic, therefore, makes this application available to businesses just like yours, connected to your printers via your Internet network. This tool allows you to benefit from automatic replenishment, the quantity just needed to meet your machine’s needs, at the right time.

This useful tool allows you to manage your stock as efficiently as possible, on a just-in-time basis, to help remove the risk of unintentional disruption of your main business activities. You will no longer be burdened with the holding of costly stock, running out when you most need it or out of control costs of your printers and their consumables.

An accessible all-in-one service

But then how do I take advantage of this automatic replenishment service? Don’t be so impatient, we will explain everything to you:


This is the service Ecoburotic offers you today. Get the cartridge you need, when you need it.

No more unexpected running out of stock, no more bulky stock to carry and no more shipping costs to pay for: you save on your overall budget.

No more wasting time ordering cartridges or searching for them around your office: you can focus on your core business.

No confusion, no management problems and no possible misunderstandings, let our specialists manage: stay calm, we can manage it all for you.

No brand constraints, this service is compatible with all printer models, for cartridges, toners and drums: no need to change your machine.

Find all the information about our Print-Essential service offer by clicking here.

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